DSW's Digital Transformation Drives Record Revenue

DSW's Digital Transformation Drives Record Revenue

Industry

Retail & Ecommerce

Client

DSW Inc.

Role

UX Designer

Focus

UX Design / UI Design / Art Direction

Revamping DSW's Digital Experience

DSW's digital presence was falling behind. Their responsive web platform and mobile apps were outdated, failing to deliver the exceptional user experience modern shoppers expected. This posed a significant challenge, impacting user engagement and potentially hindering revenue growth. I walk-through my process and showcase how we did it below:

Revamping DSW's Digital Experience

DSW's digital presence was falling behind. Their responsive web platform and mobile apps were outdated, failing to deliver the exceptional user experience modern shoppers expected. This posed a significant challenge, impacting user engagement and potentially hindering revenue growth. I walk-through my process and showcase how we did it below:

A Transformation that Drives Results

The end result? A completely transformed digital experience for DSW, boasting intuitive interfaces and exceptional user experiences. This success translated into quantifiable metrics: record-breaking revenue of $2.8 billion, a dramatic increase in mobile app downloads (1.5 million), and a surge in digital demand with a 26% growth rate. The revamped app soared in popularity, achieving an impressive 4.8 star rating on the iOS App Store and #88 ranking in the Shopping category. Positive reviews poured in, with over 63,4K on iOS alone. Even the Google Play store saw a significant improvement with a 4.4 star rating.

App Downloads (iOS & Android)

1.5M

iOS App Rating

4.8

Google Play Rating

4.4

Total Company Revenue

2.8B

“Our total company revenues set a new high of $2.8 billion. We had positive footwear comp at Designer Shoe Warehouse for the third quarter in a row. We delivered our strongest growth in digital demand in the last 9 years.” - Roger Rawlins, CEO

This case study demonstrates the power of a user-centric design approach combined with expert collaboration. By focusing on creating an intuitive and engaging experience, DSW's digital presence was successfully revitalized, translating into impressive business results and a satisfied customer base.

Contact

Ready to elevate your brand and captivate your audience?

© Zach Blevins. All Rights Reserved 2024

Contact

Ready to elevate your brand and captivate your audience?

© Zach Blevins. All Rights Reserved 2024

Contact

Ready to elevate your brand and captivate your audience?

© Zach Blevins. All Rights Reserved 2024

Contact

Ready to elevate your brand and captivate your audience?

© Zach Blevins. All Rights Reserved 2024